Clematise Cosmetics (“we,” “our,” or “us”) is committed to safeguarding your personal information. This policy explains how we collect, use, and protect your data when you interact with our website www.clematise.com, place an order, or subscribe to our communications.

What We Collect:

• Personal Data: Name, email, phone number, address, and payment details (via secure third-party gateways).

• Technical Data: Device type, IP address, browser info, time zone, and usage stats.

• Marketing Preferences: Your choices and history related to communications from us.

How It’s Collected:

• Directly: Through forms, orders, and customer support.

• Automatically: Using cookies and analytics tools like Google Analytics and Meta Pixel.

• Third Parties: Via payment processors, email platforms, and social media ad networks.

Why We Use It:

• To process orders and payments

• To provide customer support

• To improve website experience

• To send promotional content (only if opted-in)

• To meet legal and regulatory obligations

When We Share It:

We may share your data with trusted service providers (shipping partners, payment gateways, analytics tools) and authorities if legally required. All third parties are bound to protect your data and use it only for specified purposes.

Your Rights:

• Access, correct, or delete your data

• Withdraw consent for marketing

• Request data portability

To exercise these rights, email clematiseofficial@gmail.com. We typically respond within 7–10 working days.

Data Retention:

Your information is kept only as long as necessary for legal, operational, or customer service purposes, after which it is securely deleted.

Cookies:

We use Essential Cookies (for core site functions), Analytics Cookies (to understand user behavior), and Marketing Cookies (for targeted ads). You can manage cookies via your browser settings.