Your satisfaction is our priority. Please review our return guidelines before submitting a request.

Return Eligibility:

• Product must be unused, unopened, and in original condition.

• Return request must be made within 2 days of delivery.

• Include order ID and proof of purchase.

Non-Returnable Items:

• Personal care tools (combs, etc.)

• Opened/used skincare or haircare

• Sale or clearance items

• Gift cards or digital coupons

Return Process:

Email us at clematiseofficial@gmail.com within 2 days of delivery with:

• Order ID

• Reason for return

• Clear images (if damaged/defective)

If approved, you’ll be given the return address. You must ship the item back securely.

Shipping Costs:

Customers bear the cost of return shipping. Use a reliable courier with tracking.

Refunds:

• Issued within 7–10 business days after inspection.

• Credited to original payment method or store credit (based on customer choice).

• Shipping fees are non-refundable (unless it’s our error).

• Refunds for gift card payments will be issued as store credit only.

Damaged or Wrong Items:

If you receive a defective, incorrect, or expired product, email us with images and your order ID. We’ll offer a replacement or refund depending on your preference.

Exchanges:

We do not offer exchanges. Please refer to the return process for eligible concerns.